General terms and conditions

AGB erstellt über den Generator der Deutschen Anwaltshotline AG

Contractual partner

Based on these General Terms and Conditions (GTC) comes between the customer and
tuuva.systems GmbH
Represented by Dr. Thomas Naujokat
Address: Humboldtstr. 107 28203 Bremen
Tel: 0421705117
E-Mail address: kontakt@tuuva.systems

Commercial register: Bremen
Commercial register number: 29712
VAT identification number: DE296234661,
hereinafter called provider, the contract is concluded.Subject matter of the contractThis contract regulates the sale of services from the Software as a Service (Web app) area(s) via the customer registration page of the provider. Because of the details of the respective offer, reference is made to the product description on the offer page.

Conclusion of contract

The contract is concluded exclusively in electronic business transactions via the registration system. The presented offers represent a non-binding invitation to submit an offer by the customer order, which the provider can then accept. The ordering process for concluding a contract comprises the following steps in the registration system:
  • select the offer in the desired specification (version of the app)
  • press the button 'order''
  • Enter the billing address
  • >check and process the order and all entries
  • Erteilen eines Lastschriftmandates
  • Actuate the button 'order for a fee
  • Confirmation e-mail, that the order has been received
  • The contract is concluded when the order confirmation is sent.

    Contract duration

    The object of the contract is recurrent/permanent services. The contract is concluded for an indefinite period. Each contracting party has the right to terminate the contract with a notice period of 7 days to the end of the month without giving reasons. The right to extraordinary termination for good cause, in particular repeated breach of the main contractual obligations, remains unaffected. Termination is only effective if it takes the following form: Electronic/E-Mail.

    Prices

    All prices are final prices and include VAT.

    Payment terms

    The customer has the following payment options only: Direct debit. Other payment methods are not offered and will be rejected.
    The invoice amount will be collected from the customer's specified account by the provider by direct debiting on the basis of the direct debit authorization by the customer. The customer is obliged to pay or transfer the stated amount to the account indicated on the invoice within 14 days after receipt of the invoice. The customer shall bear the costs for a return debit note that becomes necessary. Payment is due without deduction from the invoice date. After expiry of the payment period, which is thus determined according to the calendar, the customer shall also be in default without a reminder. A right of retention of the customer, which is not based on the same contractual relationship, is excluded. The offsetting with claims of the customer is excluded, unless these are undisputed or legally established.

    Delivery conditions

    The web app is available for the customer immediately after the order. The customer is informed about unexpected delays immediately after their detection by the provider.

    Contract design

    The customer has no possibility to access the stored contract text directly. The customer can correct errors in the entry during the order process. To do this, he can proceed as follows: Check the details on a page summarizing the details and call up the input page.

    Right of withdrawal and customer service

    Cancellation policy

    Right of withdrawal

    You have the right to revoke this contract within fourteen days without giving reasons.

    The revocation period is fourteen days from the day

    • In the case of a contract of sale: on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
    • In the case of a contract for several goods ordered by the consumer within the framework of a single order and delivered separately: to which you or a third party appointed by you, who is not the carrier, took or has taken possession of the last goods.
    • In the case of a contract for the delivery of goods in several partial shipments or pieces: on which you or a third party nominated by you, who is not the carrier, took or has taken possession of the last partial shipment or the last piece.
    • In the case of a contract for the regular delivery of goods over a specified period of time: at which you or a third party nominated by you, who is not the carrier, took or has taken possession of the first goods.
    • When several alternatives come together, the last point in time is decisive.

      To exercise your right of withdrawal, you must inform us (tuuva.systems GmbH, Dr. Thomas Naujokat, Humboldtstr. 107 28203 Bremen 0421705117 kontakt@tuuva.systems) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

      To comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

      br /> Consequences of the revocation

      If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a different type of delivery than the cheap standard delivery offered by us), immediately and at the latest within fourteen days from the day we receive notice of your cancellation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.

      > End of cancellation policy


    > You can reach our customer service at the following times: tuuva.systems GmbH, Dr. Thomas Naujokat, Humboldtstr. 107 28203 Bremen 0421705117 support@tuuva.systems Opening hours:
    Mo-Fr 9-18.

    Language, jurisdiction and applicable law

    The contract is written in German. The further execution of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. This only applies to consumers insofar as no legal provisions of the state in which the customer is domiciled or habitually resident are restricted as a result. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.

    Salvatorische Klausel

    The invalidity of a provision of these GTC has no effect on the validity of the other provisions. Translated with www.DeepL.com/Translator